Terms and conditions of use

Purchases from the Online Store

COPTERS.GR is an online store selling quadcopters, hexacopters, octocopters, and accessories for them. The online store COPTERS.GR is owned by ATTEX.

Prices

All prices in the online store are final and subject to VAT.

Order

For the product of your choice, click the "Add to Cart" button, follow the steps, and fill in the required details of your order. If you do not wish to fill out the form, you can call the number on the website and place your order directly over the phone. Registration on the website is optional, but if you register, you will be able to view the status and track your order.

Payments

The User has the option to pay in cash, cash on delivery, by credit/debit card, or by bank deposit. For bank deposits, shipping will only commence once the payment is completed and reflected in our bank account. After payment, the contract is binding on both parties.

Delivery

You will receive your order via the courier company with which ATTEX has a contract. If the customer wishes to use a different courier company that does not have a contract with ATTEX, the user must pay according to the price list of the selected courier company. Orders are shipped via courier and are at the customer's expense. The shipping amount is automatically displayed and calculated in the final price of the product. When picking up an order directly from the store, no shipping fee is charged. The delivery time nationwide is up to 3 working days. Delays may occur in the following cases: official holidays, if the product is not available from the importing company, incorrect customer data, errors by the courier company.

Warranty

All products offered by COPTERS.GR are new and come in their original packaging with the corresponding warranty period as specified by the manufacturer and in accordance with the Consumer Protection Law. If a defect occurs within the warranty period, please contact the authorized service, which you can find on the warranty card of your product. You can find more information about the warranty terms on the Warranty page.

Order / Purchase Process

The initiation of the business relationship between the customer and COPTERS.GR, which belongs to ATTEX, begins after the completion of an order through the COPTERS.GR online shopping store. This process involves providing the required general and business data, agreeing to the General Terms of Use of the COPTERS.GR online store, and completing the order.

The order completion begins as soon as an employee of the company participates. If the order is dispatched after working hours, but on a working or non-working day, the execution will begin the next working day or week. In case of a change in the value of the ordered goods between the dispatch of the order and its commencement, the customer pays for the products at the price at which they ordered.

Customers have the right to change or cancel their order within one hour of placing it on a working day. When changing an already placed order, the customer is not required to purchase a product of the same value or from the same brand. If an invoice has already been issued, it may be canceled and a credit note will be issued.

Shipping

Dear customers,

In order to continue providing you with quality and fast services even in times of great uncertainty in the global and particularly in the European market, we need to consider the current increases affecting our industry. Therefore, from 04.05.2022, the following delivery prices are established:
For Greece - 7€
For Cyprus - 17€

COPTERS.GR offers nationwide FREE delivery for all orders over 300€!

The shipping time is usually up to 3 working days for Greece and up to 5 for the islands.

COPTERS.GR can deliver all products available in the online store to the address you specify. When you choose to make payment via bank transfer, the shipping amount is automatically calculated by the online store. When you choose to pay with cash on delivery (i.e., payment to the courier), the shipping amount is calculated by the courier company.

Rights and Restrictions for Website Use

All information published on this website in the form of texts, photographs, etc., is protected by copyright, and any unauthorized use of the information may violate copyright, trademark rights, or legal regulations. The use, copying, and public distribution of this information is strictly prohibited. If you violate these terms, your right to use the website may be terminated.

Changes to the Terms

The store COPTERS.GR reserves the right to unilaterally change the Terms of use of the online store at any time by updating this page. It is your responsibility to familiarize yourself with the applicable Terms of use, as these Terms are binding for you.

Miscellaneous

COPTERS.GR will only provide the services presented on the website. All information presented on the website, including stock and prices, is valid only at the time of submission, and COPTERS.GR reserves the right to change them at any time without notice. Each customer is responsible for checking the Terms of use of the website as well as the information regarding prices, stock, etc., to stay updated on any changes. In any case, the change will take effect in the future and will not affect confirmed orders from COPTERS.GR. If further approval from us is required, it must be granted. Otherwise, regardless of the confirmation of the order, the order will be considered invalid.

Regarding matters not settled by these General Terms and Conditions, the provisions of the applicable legislation in the Republic of Bulgaria shall apply. All disputes regarding the interpretation and fulfillment of these General Terms and Conditions and the interpretation and execution of distance selling contracts for goods ordered from the online store shall be settled amicably, and in case of failure, the dispute shall be referred to the competent court for resolution: regarding consumer claims - according to Article 113 of the Civil Procedure Code and in other cases, if international jurisdiction is not explicitly imposed - before the competent court in Plovdiv, according to the rules on territorial jurisdiction of the Civil Procedure Code, namely the Plovdiv District Court or the Plovdiv Municipal Court.

General Data Protection

ART. 1. ATTEX takes measures to protect the general data of the User under Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR) and the law on the protection of personal data.

ART. 2. ATTEX processes the general data of the User based on Article 6, paragraph 1, letter b of the GDPR (European Parliament and Council, April 20, 2016), where processing is necessary for the performance of a contract to which the economic entity is a party.

ART. 3. ATTEX has published information about the personal data it processes and the purposes for which processing is carried out, as well as all information required under Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, regarding the protection of individuals concerning the processing of personal data and the free movement of such data, and repealing Directive 95/46/EC (GDPR) in the mandatory information on the rights of individuals regarding the protection of personal data, which are accessible at the address, by which the user expresses acceptance of these terms and conditions, having read and agreed.

ART. 4. In providing the service, ATTEX acts solely according to the instructions of the User of the service and only to the extent that it can control the personal data handled by the user. The contract for the use of the service and the use of its functions and capabilities has been provided by ATTEX.

ART. 5. For the security of Users' personal data, ATTEX will send data only to the email address specified by Users at the time of registration.

Conditions for Canceling Contracts Outside Commercial Premises or at a Distance

(Article 44 of the CPA) A contract outside commercial premises is any contract between a representative and a consumer:

  • which is concluded with the simultaneous physical presence of the representative and the consumer in a location other than the representative's business premises.
  • when the consumer has made a proposal to conclude a contract under the same conditions as those mentioned in point 1.
  • which is concluded by the representative or through distance communication immediately after personal and individual contact with the consumer in a place different from the representative's business premises, with the simultaneous physical presence of the representative and the consumer.
  • which is concluded during a trip organized by the trader with the purpose or result of selling or promoting the sale of goods or services to the consumer.

(Article 45 of the CPA) A remote contract is understood to be any contract concluded between a trader and a consumer as part of an organized system of distance selling or provision of services at a distance, without the simultaneous physical presence of the trader and the consumer, through the exclusive use of one or more means of distance communication until the conclusion of the contract, including at the time of concluding the contract.

(Article 50 of the CPA) The consumer has the right to withdraw from a remote or off-premises contract, without providing a reason, without incurring any compensation or penalty, and without paying any expenses, except for the expenses provided for in Article 54, paragraph 3, and Article 55, within 14 days from the date of:

  1. conclusion of the contract - for a service provision contract.
  2. acceptance of the goods by the consumer or by a third party different from the carrier, designated by the consumer - in the case of a sales contract.

(Article 54 of the CPA) When the consumer has exercised their right of withdrawal from a remote or off-premises contract, the trader shall refund, without undue delay, all amounts received from the consumer, including delivery costs, at the latest within 14 days from the date on which they were informed of the consumer's decision to withdraw from the contract.

  • (2) The trader is obliged to refund the amounts collected using the same payment method used by the consumer in the original transaction, unless the consumer has expressly agreed to use a different payment method and provided that this does not incur any costs for the consumer.
  • (3) The trader has no obligation to refund the additional delivery costs of the goods when the consumer has expressly chosen a method of delivery for the goods other than the cheapest standard delivery method offered by the trader.
  • (4) In the case of a sale, when the trader has not offered to collect the goods themselves, they may withhold the payment of the amounts of the consumer according to paragraph 1 until they receive the goods or until the consumer provides proof that they have sent the goods back, whichever occurs first.

Attention: Drones, cameras, stabilizers, remote controls, flight controllers, and other essential products must be returned without being activated, and also without activation of passwords, profiles, or other barriers to restore factory settings. Goods are not returnable if an insurance code or other OEM license has been activated. In this case, the goods are treated as USED. Batteries, remote controls, and other products containing batteries must be returned by the user uncharged. Otherwise, the product is treated as USED. Accessories and consumables must be returned as a complete set and in unopened packaging. In case of breach of the integrity of the packaging of the respective consumable or accessory, the user cannot exercise the right of withdrawal. DJI CARE insurances and purchased software licenses are non-returnable.

If you wish to exercise your right of withdrawal from the remote contract (i.e., return the product you purchased within 14 calendar days from receipt), please follow the steps below:

1. Send us the following details via email: sales@copters.gr:

  1. Order number
  2. Product name
  3. Product code/serial number
  4. Date of order
  5. Date you received the product
  6. Reason for canceling the purchase (if you wish)
  7. Consumer's name
  8. Consumer's address
  9. Consumer's email
  10. Consumer's phone

2. After sending the details, a representative from COPTERS.GR (ATTEX) will contact you.

3. After receiving confirmation from COPTERS.GR (ATTEX), send the product to the address:

Additional Information:

  • The user is obliged to store the goods received from COPTERS.GR, ensuring their quality and safety during the period specified in Article 50 of the Consumer Protection Law. In order to return the purchased products, it is a prerequisite that they be in good commercial condition, unused, and without compromising the integrity of the packaging. The products must match the type in which they were received by the consumer. No product that does not meet these conditions is subject to return and cancellation.
  • In case of a manufacturing defect identified within 24 hours of receiving the product, the consumer can return it at the merchant's expense for replacement with another product similar to the purchased one. In this case, the shipping costs are borne by the Customer.
  • If you find that upon receipt of the goods the packaging is broken or torn due to improper transport or is missing, the claim and insurance will only be considered in the presence of the courier. In this case, please contact us immediately and/or refuse to accept the products. The claim must be documented with a note on the courier's delivery receipt. A protocol describing the verified condition of the shipment and its packaging will be prepared. If you accept the shipment at your own risk and do not submit your claim to the courier, the claim may be deemed invalid.

Use of Cookies

What are cookies?

Cookies are small information files that are stored in your web browser (data regarding the language used, connection time, websites visited) or on your hard drive when you visit the website. We may use your recent visits to improve and assist in your search. The following paragraphs provide you with the necessary information regarding the cookies used by ATTEX on its website. Please note that if you share the use of your device with others, the personalized nature of the cookies may also change.

What types of cookies are used?

The website uses cookies to facilitate your navigation. The following cookies are used:

  1. Cookies that are necessary for executing your search, allowing you to use basic functions such as the shopping cart and supporting your potential recognition throughout your search.
  2. Custom cookies that allow you to visit the websites in a personalized manner, based on your previous visits, purchases, and more. They help you find the offers that suit you best.
  3. Advertising cookies that allow you to receive offers from ATTEX on third-party websites.

You can configure your browser to not store cookies or to delete those that have been previously stored. If you want to take advantage of these functions, please contact the manufacturer of your web browser.
ATTEX is not responsible if the Internet browser you are using does not support the control of usage, the non-storage, or the deletion of stored cookies. If you disable cookies or have already deleted them, depending on the type of cookies, the website may be disrupted.

What will happen if I disable cookies?

If you disable or delete cookies, you may not be able to shop or access important parts of our website. More information about cookies, including instructions for modifying your browser settings to disable cookies, is widely available online.

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