DJI Care video verification

Thank you for your interest in DJI Care. Please read this notice completely before using the DJI Care video verification service.

1. By using this service, you acknowledge that you understand what DJI Care is.
2. Submit only product verification videos that qualify for DJI Care and DJI Care Refresh. Product videos that do not qualify for DJI Care and DJI Care Refresh will not pass video verification.
3. If you need to verify your aircraft, log in to your DJI account. To avoid unnecessary complications, please do not use someone else's DJI account.
4. Ensure that your personal details and aircraft serial number are accurate and correct. DJI is not responsible for false or inaccurate information.
5. Be sure to watch the DJI Care video verification video. Pay attention to the steps shown in the video and record yours. Remember to record your video in an open area with clear visibility.
6. For questions about recording your video, please contact DJI Support via https://www.dji. com/support for help.
7. Do not edit your video. Edited videos will not pass verification.
8. Keep a copy of your video after you submit it.
9. Make sure you have a good network connection when uploading the video to YouTube and the link will be valid for 6 months. If the video link is invalid, you will need to provide a new video of the same aircraft within 3 days of receiving notification from DJI.
10. Change your network connection if your video fails to upload. If you still cannot upload your video after several attempts, please contact DJI Support via https://www. dji.com/support for help.
11. There will be no charge for video verification.
12. All information provided to DJI will remain private and confidential.
13. The official DJI maintenance team will check your verification video according to the verification standards for the relevant product within 3 working days. Please pay attention to the e-mail account associated with your DJI account for communication from DJI. DJI reserves the right of final interpretation for the video verification service.

Video Verification Standards

Before shooting the video, pay attention to the following instructions:

• Before taking the video, make sure the aircraft, remote control and mobile device are connected.
• Record the video in an environment where the GPS signal is strong
• DO NOT edit your video.
• Two kinds of sample verification video: DJI Go 4, DJI Fly.

Video Verification Process

When recording the aircraft verification video, record the following content in order.

Step 1: Display the remote control serial number

1. Turn on the aircraft and log in to it, open screen recording, launch DJI GO 4 (DJI Fly), then press "GO FLY". Enter the general settings by tapping the icon in the upper right corner of the screen and select "About" to display the serial number of the remote control.

Step 2: Show gimbal performance

2. Go to gimbal setup menu and then start gimbal auto calibration. After calibration is complete, move the dial on the remote control to make sure the gimbal can move up and down.

Step 3: Check flight status

3. Return to the camera view and tap the flight status bar at the top left of the screen to enter the aircraft status list. Scroll down the page slowly to confirm that there are no error notices. (For DJI DO 4)

4. Return to the camera view and tap the flight status bar in the upper left corner of the screen to enter the aircraft status list, confirm that there are no error alerts. (For DJI Fly)

Step 4: Show the camera view

5. Return to the camera view and stay at least 3 seconds, confirm that the GPS signal, remote control signal and video transmission signal are normal.

6. Stop recording.

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